Privacy Policy

Your Privacy at-a-Glance.

Welcome to Jadey

We care about your privacy and want to be clear about how your information is used.

What We Collect

We collect information that you provide, such as your name, email, and any stories or comments you choose to share. We also collect basic technical data like your IP address and browser type to help us improve the site.

Sharing Health Information

You may choose to share personal or health-related experiences (such as your cancer status). Please note:

  • We are not a healthcare provider and are not covered by HIPAA.
  • Your submissions are voluntary and not confidential.
  • If you share health or sensitive info on public parts of the site, others may see it.
How We Use Your Info

We use your information to:

  • Respond to messages
  • Improve the site
  • Send updates (if you opt in)

We do not sell your data.
We use cookies to understand how people use the site. You can manage cookies through your browser settings.

Learn More

You can read our full privacy policy below.

PRIVACY NOTICE

Updated September 15, 2025

This privacy notice for Hey Jade Inc. (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“). By using our Services, or by accessing our website at www.hellojadey.com or any website of ours that links to this privacy notice, you are accepting and consenting to this Privacy Policy.

PLEASE NOTE THAT WE ARE NOT A HEALTHCARE PROVIDER OR A HIPAA-COVERED ENTITY. ANY HEALTH OR MEDICAL INFORMATION YOU SHARE WITH US IS PROVIDED VOLUNTARILY AND IS NOT PROTECTED UNDER HIPAA.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

User Accounts and Registries

  • Profile information: When you create a user account or a registry, we may collect your full name, email address, phone number, username, mailing address, and any other details you choose to provide.
  • Registry content: Registries contain products you select from our curated collection or products added by you. You can choose whether your registry is public (searchable within the site and accessible by direct link) or private (accessible only by direct link containing a unique access token).
  • Profile pictures: If you upload a profile picture, it is stored securely and displayed only on your registry page.
  • Information from social media or third-party email accounts that you use to log in to the Services or otherwise link to the Services
  • Any information that you voluntarily share with us or with other users of the website through comments, field entries, and emails.

Visitor Submissions ("Between Us")

  • Visitors can submit short text entries (up to 260 characters) without creating an account.
  • Submissions are reviewed by staff before publication.
  • Staff can see all submissions in full during moderation.
  • We do not require visitors to provide any identifying information when submitting.

Technical Information

  • Cookies: We use strictly necessary cookies for authentication (via Supabase) and for rate-limiting on anonymous submission pages.
  • IP addresses: When someone submits to "Between Us," we store a hashed version of their IP address to enforce rate limits and prevent abuse. This hash is not used to identify individuals beyond this purpose.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Personal and Health Information

We may invite users to voluntarily share personal stories or information, including details about their health, medical history, or cancer status (collectively, “Health Information”), through blog comments, contact forms, or other interactive features on our site. Information you voluntarily share with us, including any personal anecdotes, medical experiences, or health-related information, may be stored or processed in accordance with this Privacy Policy. Such information is not subject to medical confidentiality privileges or protections.

Please be aware that:

  • We are not a healthcare provider or a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and information you share with us is not protected by HIPAA.
  • Any Health Information or personal data you submit is done voluntarily and may be stored and processed in accordance with this Privacy Policy.
  • While we take reasonable precautions to protect your information, we cannot guarantee complete security, and you should not submit any sensitive or confidential information that you do not wish to be public or potentially exposed.
  • If you choose to publicly post your story or comments, please remember that other users may view, share, or respond to that information.
2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To send marketing emails to you.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. DATA VISIBILITY
  • Public registries are viewable within our website search function and via direct link, but are not indexed by search engines.
  • Private registries are only accessible via a unique direct link shared by the registry owner.
  • Visitor submissions are only displayed after review and approval.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use a small number of cookies that are strictly necessary for our Services to function. These cookies are not used for advertising or analytics.

Authentication cookie: set by our authentication provider (Supabase) to keep you securely logged into your account. Without this cookie, you would not be able to sign in or remain signed in.

Rate-limiting cookie: used on the page that accepts anonymous submissions to help prevent spam and abuse. This cookie keeps track of whether a submission limit has been reached.

In addition, we temporarily process your IP address when you interact with the anonymous submissions page. This is used only for security and abuse prevention.

Because these cookies are strictly necessary for providing our service, they do not require your prior consent. You can still adjust your browser settings to block or delete cookies, but if you do so some parts of the Services may not work properly.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@hellojadey.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us at support@hellojadey.com.